Refund policy
We want you to love what you wear. If something isn't right, here's exactly how to make it right.
This policy applies to online purchases only and may differ from our in-store return policy.
Last updated: August, 2026
01
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unworn, unwashed, and in original condition with all tags attached.
- Customized or personalized items are non-returnable unless defective.
02
How to Initiate a Return
- Contact our Customer Service team at art@jewelsmiths.net or (405) 848-1688 to request a return.
- Include your order number and reason for the return.
- You'll receive instructions for shipping the item back to us.
03
Refunds
- Once the returned item is received and inspected, we will process your refund.
- Refunds are issued to the original payment method and may take 5–10 business days to appear on your account.
- Shipping charges are non-refundable, except in cases of defective or incorrect items.
04
Exchanges
- Exchanges are subject to product availability.
- Contact us to request an exchange, and we'll provide instructions.
05
Damaged or Defective Items
- If your item arrives damaged or defective, notify us within 7 days of delivery.
- We'll provide a replacement or full refund, including shipping costs.
06
Shipping Returns
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return reaches us safely.